By Sarah Cade
Getting guests checked in quickly is at the top of everyone’s agenda. Your front-of-house staff want to reduce queues and provide a warm welcome, whilst arriving guests want to start enjoying their stay as soon as possible!
Speeding up this process brings efficiency to your hotel’s operations while improving on guest experience.
With the enhancements to Rezcontrol online check-in, guests can input important information before their arrival, therefore speeding up the check-in process.
A seamless guest experience
Regardless of your target clientele, people expect convenience and want instant processes in the palm of their hands. By sending an automated check-in email up to 21 days prior to arrival guests have the freedom to input their information via a laptop, tablet or mobile as and when it fits in with their busy lives.
The automated email can also set expectations for a stay. Sent via a template, it can be easily customised to reflect your branding. The email also allows you to engage with the guests in the weeks prior to their arrival setting a caring and high-quality tone for their stay.
Saving time and building rapport
Online check-in ensures guests can make the most of their stay. With the contact information already collected in Rezcontrol PMS, long check-in queues will be a thing of the past meaning employees can spend time building rapport with guests on their arrival. Take a look at our article to read more about how to champion customer service.
Your employee’s time is equally as important. Tasks that can be automated enable colleagues to optimise their workload and leave less margin for data error in the process. Any changes made by guests when they are completing the online check-in form will automatically be sent to Rezcontrol PMS, ensuring you are always seeing the most up-to-date information.
Let’s connect and discuss how we can make a difference in your business today.
Find out more about Rezcontrol and book an online demonstration to experience our revolutionary product.
Alternatively, please contact the sales team on 0330 223 1456 or email sales@avondata.co.uk.