Onboarding with a new hotel property management system (PMS) doesn’t have to be a challenge.
Making an informed commitment to a new PMS provider is a big decision to make, and possibly one of the most important business decisions for your hotel, inn, or guesthouse. The decision can be a daunting one, especially when considering how the onboarding process could impact your colleagues and your customers.
At Avondata we’re dedicated to a smooth onboarding process for our new clients with a dedicated team able to onboard new properties at speed.
Our onboarding specialists are experts in the industry and have the relevant experience to understand working relationships from all perspectives.
“As many of our staff originally came from the hospitality industry, they understand how difficult it is to facilitate a new system and train staff within a hectic hotel environment. That is why by leveraging their expertise and assistance, the team can ensure that none of our clients are left in the dark.” – Onboarding manager, Rochelle D’souza
What makes our onboarding process so successful?
Support
Although the onboarding process with Rezcontrol PMS has many working parts, with the help of our onboarding manager, Rochelle d’souza, you’ll have a smooth process without the need for any IT support from your side.
Assistance with integrations and data migration
At the time of onboarding, we carry out seamless integrations between Rezcontrol PMS and supported software, such as a hotel channel manager SiteMinder, accountancy software Sage, or table reservation platform, ResDiary.
Training
Our onboarding team understands the importance of product training – without the need for a technical background or support from an IT department.
We’ll train your team remotely, and regularly hold refresher webinars and make time to train future staff members.
Remote onboarding
When our managing director, Sarah Cade, joined Avondata in 2009 we would have never believed we would be able to provide PMS onboarding remotely – but today, that comes as standard.
We still love to visit clients and conduct installations in person. But it is now a matter of preference and convenience. As a cloud-based solution, we can set a date for an online onboarding that is quick, simple and without the need for travel.
Over the years we have carefully refined, improved and enhanced hotel management software. This is based on feedback from customers which is what makes it so sophisticated and yet remarkably easy to use.
Ready to onboard with Rezcontrol PMS?
Wondering where you can find out what else Rezcontrol PMS has to offer?
You can find out more about Rezcontrol PMS on our website. The next step would be to book an online demonstration and let us show you that the proof is in the product.
Alternatively, please contact the sales team on 0330 223 1456 or email sales@avondata.co.uk.